About Us

Our philosophy is to offer unparalleled support and service.  Every client and every project is unique, and at Universal, our goal is to be your partner and an extension of your organization.  Not only do we seek to understand your business needs, offering best-in-class value, service and quality, but also work proactively with you to uncover new opportunities, and build new solutions.

A dedicated team of Universal Survey professionals works directly with you to understand and execute survey programming, sample procurement and management, data collection, processing and reporting requirements.  This team approach provides undivided and personalized attention from our organization to yours.

1. Your team is championed by an Account Director, whose roles include understanding your needs, providing guidance and support, and taking on the role of your trusted research partner to exceed your expectations.

2. A dedicated Client Service Manager is your ‘eyes and ears’ into our organization.  The seasoned CSM is responsible for managing, overseeing, and implementing your projects.

3. In addition, each Client Service Manager has a team of talented Project Managers to execute your projects.